Frequently Asked Questions
Welcome to the MastiBee Help Center 🐝
Here you’ll find answers to common questions about orders, shipping, returns, and our products.
If you still need help, contact us at support@mastibee.com
Orders & Payments
How can I place an order on MastiBee?
Placing an order is simple:
- Browse products on our website
- Select your favorite item
- Click Add to Cart
- Proceed to Checkout
- Enter shipping details and complete payment
You will receive an order confirmation email once the order is placed.
What payment methods do you accept?
We accept:
• UPI
• Credit / Debit Cards
• Net Banking
• Wallet payments
• Cash on Delivery (if available)
All payments are processed through secure encrypted gateways.
Can I cancel my order?
Yes. Orders can be cancelled within 6 hours of placing the order.
To cancel, contact us with your order ID at:
Shipping & Delivery
How long does delivery take?
Delivery times vary depending on location.
Typical delivery time:
• Metro Cities: 3–5 days
• Other Locations: 5–8 days
You will receive tracking details once your order is shipped.
Do you offer free shipping?
Yes! We offer free shipping on orders above ₹999.
For orders below that, a small shipping fee may apply.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
You can track your shipment in real time.
Products
Are MastiBee products safe for kids?
Yes. Safety is our priority.
All products listed on MastiBee are selected based on:
• Child safety standards
• Non-toxic materials
• Age-appropriate design
What age group are your products for?
Our products are mainly designed for children aged:
1 to 12 years
Each product page clearly mentions the recommended age group.
Do you sell educational toys?
Yes! Many of our products are designed to promote:
• Creativity
• Learning
• Motor skills
• Problem solving
Returns & Refunds
What is your return policy?
We offer a 7-day return policy.
If the product is:
• Damaged
• Defective
• Incorrect item delivered
You can request a return within 7 days of delivery.
How do I request a return?
Simply email us with:
• Order ID
• Photos of the product
• Reason for return
Our team will assist you with the return process.
When will I receive my refund?
Once the returned product is received and verified, refunds are processed within 5–7 business days.
Refunds are credited to the original payment method.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest.
However, creating an account helps you:
• Track orders easily
• Save addresses
• Get exclusive offers
How can I contact MastiBee support?
You can reach us via:
Email: support@mastibee.com
We typically respond within 24 hours.
Trust Section (Important for E-commerce)
✔ Safe for Kids
✔ Secure Payments
✔ Easy Returns
✔ Fast Delivery
